At Jugarta, we stand behind the quality, performance, and reliability of our products. This Warranty Policy explains what is covered, how long coverage lasts, and how customers can request warranty support.

Warranty Coverage

Jugarta products come with a 3-Year Limited Warranty from the date of purchase.

This warranty applies to eligible products purchased directly from our website or through an authorized sales channel. The warranty covers qualifying defects in materials or workmanship under normal residential use.

What Is Covered

Subject to inspection, verification, and the terms of this policy, our limited warranty may cover:

  • Manufacturing defects.
  • Defective materials or workmanship.
  • Product failure under normal and intended use.
  • Qualifying mechanical or electrical defects.
  • Replacement parts where appropriate.
  • Product repair or replacement, depending on the nature of the issue.
  • Other warranty support approved by our customer support team after review.

The final remedy may depend on the product, availability of replacement parts, severity of the defect, and the results of our warranty review.

What Is Not Covered

This limited warranty does not cover damage, failure, or loss caused by:

  • Misuse, abuse, neglect, or improper handling.
  • Accidents, drops, impacts, collisions, or physical damage.
  • Unauthorized repairs, modifications, alterations, or disassembly.
  • Normal wear and tear resulting from regular use.
  • Improper storage, maintenance, installation, or operation.
  • Use of the product for purposes other than its intended use.
  • Failure to follow applicable instructions or safety guidelines.
  • Damage caused by severe weather, flooding, fire, water exposure, power surges, or other external conditions.
  • Cosmetic damage that does not affect normal product operation.
  • Consumable components or accessories unless they are determined to have been defective when originally supplied.

Proof of Purchase

To request warranty service, customers may be required to provide:

  • Order number.
  • Customer name and contact information.
  • Proof of purchase.
  • Product information or model details.
  • Photos or videos showing the issue.
  • A clear description of the problem.

Warranty claims may not be processed without sufficient proof of purchase or other information necessary to verify eligibility.

Warranty Claim Process

To start a warranty claim, please contact our support team at support@jugarta.com.

Please include your order information and a description of the issue.

Our team may request photos, videos, troubleshooting information, serial numbers, or additional details to help verify the problem.

After reviewing an eligible claim, Jugarta may provide one or more of the following solutions:

  • Troubleshooting assistance.
  • Replacement parts.
  • Repair assistance where applicable.
  • Product replacement.
  • Refund.
  • Another reasonable resolution based on the circumstances of the claim.

Shipping for Warranty Claims

If a product must be returned for inspection, our support team will provide the appropriate return instructions.

In approved cases, a free prepaid return shipping label may be provided.

Customers should not send a product back before contacting Jugarta and receiving return instructions.

Unauthorized returns may not be accepted or processed.

Warranty Limitations

This warranty applies to the original purchaser and is generally not transferable.

Jugarta reserves the right to inspect, evaluate, and determine whether a product qualifies for warranty support under the terms of this policy.

Warranty remedies may be limited to repair, replacement, refund, replacement parts, or another approved resolution.

To the maximum extent permitted by applicable law, this warranty does not cover indirect, incidental, special, or consequential damages resulting from product use, failure, or loss.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

Returns vs. Warranty

Returns and refunds requested within the applicable return period are handled under our Return & Refund Policy.

Warranty claims apply to eligible defects, workmanship issues, or qualifying product failures that arise during the 3-Year Limited Warranty period.

Contact Us

For warranty questions or to start a warranty claim, please contact Jugarta:

Email: support@jugarta.com
Phone: +1 (505) 528-5205
Address: 6920 Huseman Pl SW, Albuquerque, NM 87121, United States