At Jugarta, we are committed to delivering your orders quickly, securely, and with the utmost care. From the moment you place your order until it arrives at your doorstep, our goal is to make your shopping experience smooth, reliable, and hassle-free.
Shipping Location
We currently ship only within the United States.
At this time, we do not offer international shipping.
Order Cut-Off Time
Orders placed by 10:00 AM Mountain Time (MT), Monday–Friday, are processed the same business day.
Orders placed after the cut-off time will be processed on the next business day.
Jugarta operates from New Mexico, United States, and order processing follows the Mountain Time Zone.
Handling / Processing Time
All orders are prepared and shipped within 1–2 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
Shipping / Transit Time
Once shipped, most orders are delivered within 3–5 business days.
Delivery times may vary slightly depending on your location, carrier availability, weather conditions, peak shipping periods, or other unexpected delays outside our control.
Total Estimated Delivery Time
The total estimated delivery time from checkout to delivery is typically 4–7 business days.
This includes:
- Handling / Processing Time: 1–2 business days
- Shipping / Transit Time: 3–5 business days
Shipping Fees
Free standard shipping is available on all eligible orders within the United States.
At Jugarta, there are no hidden standard shipping charges.
Shipping Method
We currently offer standard shipping throughout the United States.
Orders are shipped through reliable carriers selected based on the destination, package size, and delivery requirements.
Secure Packaging
Every order is carefully packaged to help protect the product during transportation and ensure it arrives in good condition.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to update after the carrier receives or scans the package.
Order Cancellations & Refunds
Orders may be canceled for a full refund as long as they have not yet shipped.
Once an order has shipped, it can no longer be canceled and may instead be handled according to our applicable return and refund policies.
Approved refunds are typically processed within 7 business days. The time required for funds to appear in your account may vary depending on your payment method, financial institution, or card provider.
For additional information, please refer to our Refund Policy.
Undeliverable Packages
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you regarding available options for reshipment.
Additional shipping charges may apply if the shipping address provided during checkout was incorrect or incomplete.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
Lost or Stolen Packages
If tracking information shows that your order was delivered but you cannot locate the package, please check the surrounding delivery area and contact the carrier where appropriate.
Jugarta is not responsible for packages confirmed as delivered by the shipping carrier but subsequently reported as lost or stolen.
However, our support team will assist where reasonably possible with available carrier information or investigation procedures.
Need Help?
For questions, requests, or concerns regarding this Shipping Policy, please contact Jugarta:
Email: support@jugarta.com
Phone: +1 (505) 528-5205
Address: 6920 Huseman Pl SW, Albuquerque, NM 87121, United States