At Jugarta, your satisfaction is important to us. If your order arrives damaged, defective, or does not meet your expectations, our return process is designed to be simple, clear, and hassle-free.
Return Window
You may request a return within 90 days from the date your order is delivered.
Return requests made after 90 days from the delivery date may not be accepted.
Returns Accepted
Jugarta accepts returns for both defective and non-defective products.
We also accept exchanges for eligible products within the applicable return window.
How to Return an Item
Returns are processed by mail only.
To start a return or exchange, please contact our support team at support@jugarta.com. Our team will review your request and provide the appropriate return instructions.
Please do not send your item back before contacting us and receiving return authorization or instructions.
Product Condition
To qualify for a return, products must be new, unused, undamaged, and returned in their original condition.
Items should be returned with all included accessories, manuals, parts, and original packaging where applicable.
We may not accept returns for products that have been used, damaged through misuse, altered, modified, or returned in an incomplete condition.
Return Label
Every approved return includes a free prepaid return shipping label.
The return label may be included with your order or provided electronically after your return request has been reviewed and approved.
Return Shipping Cost
Return shipping is free for approved eligible returns.
Customers are not charged return shipping fees when a return meets the requirements of this policy.
No Restocking Fees
Jugarta does not charge restocking fees for approved returns.
Refund Processing Time
Once your returned item is received and inspected, approved refunds will be processed within 7 business days.
Refunds are issued to the original payment method used at checkout.
Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before the refund appears in your account.
Exchanges
We accept exchanges for eligible products within the 90-day return window.
If you would like to exchange an item, please contact our support team at support@jugarta.com so we can provide the appropriate instructions.
Product exchanges may be subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible at support@jugarta.com.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and damage, where applicable
Our team will review the issue and provide the appropriate next steps, which may include a return, replacement, exchange, or refund.
Non-Returnable Items
We may not accept returns for:
- Items returned after the 90-day return window.
- Items that have been used, damaged, altered, or modified.
- Items missing original parts, accessories, manuals, or packaging where applicable.
- Items damaged due to misuse, neglect, improper handling, or unauthorized repair.
- Items that do not meet the return eligibility requirements stated in this policy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@jugarta.com.
Orders that have not yet shipped may be eligible for cancellation and a full refund.
If an order has already been processed or shipped, it may need to be handled as a return after delivery in accordance with this Return & Refund Policy.
Contact Us
For return requests, refund questions, exchanges, or product support, please contact Jugarta:
Email: support@jugarta.com
Phone: +1 (505) 528-5205
Address: 6920 Huseman Pl SW, Albuquerque, NM 87121, United States